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Guest Service Agent

Location:	Edmonton, Alberta, Canada
Job Type:	Permanent
Posted:	15th Jul 2010
Closing Date:	2nd Aug 2010
Posted By:	Diamond Hospitality Management
Details:
Guest Service Agent Diamond Hospitality Management / Courtyard by Marriott Edmonton West We are looking for a unique individual for the position of Guest Service Agent. You will be supported by an outstanding group of like-minded team members who are known for their reputation, commitment to quality, delivery and uncompromised customer service. Platinum Investment Inc. is a family owned company that believes that "superior customer service" in hospitality is what sets us apart from all others. With the top two rated hotels in Edmonton we are recognized as the leaders in the hotel industry. Our young, vibrant company continues to grow with two new hotels ventures to join Platinum Investment Inc. within the next two years, a true testimony to our dedication of continuous growth and opportunities. OVERALL RESPONSIBILITIES: Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Ability to deal with the public in a professional and courteous manner. Ability to communicate with all managers and supervisors and fellow associates. Knowledge of English and local language. Ability to handle conflict situations in a professional manner. DUTIES AND RESPONSIBILITIES: § Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. § Handle all duties according to hotel policies, procedures, internal rules and standards. § Conform to cash handling procedures at all times. § Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. § Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis. § Have knowledge about room rates, packages, discounts and promotions and know how to handle each. § Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. § Check in all guests. § Follow all cash handling and banking procedures to check out all customers efficiently. § Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. § Take same day reservations and know how to enter a reservation. § Perform guest registration and room assignment and accommodate special requests of all customers. § Be knowledgeable about Marriott Rewards and other frequent traveler programs. § Know how to follow all hospitality guidelines. § Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).Know how to handle safe deposit boxes. § Handle mail and messages properly and on a confidential basis. § Know how to handle safe deposit boxes. § It is condition of Employment that all Guest Service Agents work 6 week of midnights on a rotation basis with the team. EDUCATION & EXPERIENCE: § High school or College diploma is an asset; 2 years experience in the front office, or related professional area. Wage: $12.25/hour NOC#: 6435 No. of positions available: 9 Up to 44 hours/week Address: 10011 – 184 Street, Edmonton, AB, T5S 0C7 We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Apply by mail.

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